Question 1

What areas do you service?

Accepted Answer

We service the Gold Coast, Sunshine Coast, and Northern NSW regions. Travel surcharges may apply for projects located beyond 50km from our base location.

Question 2

What's included in the initial consultation?

Accepted Answer

The initial consultation (approx. 1 hour) includes a property visit, design vision discussion, photos, preliminary recommendations, wishlist and budget review, and a follow-up email summary with a services quote if needed.

Question 3

How long does the design process take?

Accepted Answer

Timeframes vary based on the scope of your project. A concept board can typically be delivered within 1–2 weeks, while comprehensive designs may take 4–8 weeks. We'll provide estimated timelines in your initial consultation.

Question 4

What's your payment structure?

Accepted Answer

A 50% deposit is required before work begins. Projects exceeding 30 days may be invoiced progressively. The remaining balance must be paid before final designs are released. We accept PayPal and Stripe.

Question 5

What areas do you service?

Accepted Answer

We service the Gold Coast, Sunshine Coast, and Northern NSW regions. Travel is included for projects within 50km. A travel surcharge applies for distances between 51-80km and 81-120km.

Question 6

What's included in the initial consultation?

Accepted Answer

The consultation includes an on-site property assessment, discussion of your design vision, analysis of site conditions, exploration of style preferences, and budget and timeline discussion. You'll receive comprehensive site notes and preliminary recommendations.

Question 7

Can I purchase services separately or do I need a package?

Accepted Answer

Services can be purchased individually or as part of a custom package. Most clients start with a consultation and then decide which additional services best suit their needs. We're happy to create a tailored package for your specific project.

Question 8

How long does the design process take?

Accepted Answer

Timeline varies by service: Consultation (1.5-2 hours), Concept Board (2-3 weeks), 2D Plan (3-4 weeks), and 3D Visualization (4-6 weeks). Custom packages may require additional time depending on project scope.

Question 9

Do you handle construction and implementation?

Accepted Answer

We focus on the design phase, providing you with comprehensive plans and visualizations. We can recommend trusted contractors and builders in your area, and offer construction oversight services for an additional fee.

Question 10

What if I need to cancel my consultation?

Accepted Answer

Please allow minimum 24hrs notice. We understand that life happens and offer rescheduling upon request We'll work with you to find a new time that is mutually suitable.

Question 11

How do I prepare for my consultation?

Accepted Answer

We'll send you a pre-consultation questionnaire one week prior to your appointment. Please have any inspiration images, measurements you've taken, and a list of your must-haves ready. It's also helpful to think about your budget range and project timeline.

Frequently Asked Questions

Find answers to common questions about our services, process, and policies.

What areas do you service?

What's included in the initial consultation?

How long does the design process take?

What's your payment structure?

What areas do you service?

What's included in the initial consultation?

Can I purchase services separately or do I need a package?

How long does the design process take?

Do you handle construction and implementation?

What if I need to cancel my consultation?

How do I prepare for my consultation?

Ready to transform your place?

Let's create an outdoor environment that reflects your vision and enhances
your lifestyle.

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Concept Board

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3D Design Concept

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Frequently Asked Questions

​Find answers to common questions about our services, process, and policies.

What areas do you service?

What's included in the initial consultation?

How long does the design process take?

What's your payment structure?

What areas do you service?

What's included in the initial consultation?

Can I purchase services separately or do I need a package?

How long does the design process take?

Do you handle construction and implementation?

What if I need to cancel my consultation?

How do I prepare for my consultation?

Ready to transform your place?

Let's create an outdoor environment that reflects your vision and enhances your lifestyle.

Quick Links

Products + Services

Find answers to common questions about our services, process, and policies.

Let's create an outdoor environment that reflects your vision and enhances
your lifestyle.